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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q545-Q550):
NEW QUESTION # 545
How should a technician use search engine results when updating internal documentation on software installation errors?
Answer: B
Explanation:
Correct Answer. B. Summarize solutions from authoritative and trusted tech sites to enhance internal guidelines Compiling and summarizing proven solutions from reliable and authoritative sources helps create comprehensive and dependable internal documentation that can aid future troubleshooting efforts.
Option A is incorrect because directly copying information can lead to issues with accuracy and copyright.
Option C is incorrect because new methods should be tested and validated before being documented as they may not always be reliable.
Option D is incorrect as the presence of solutions in advertisements does not necessarily correlate with their reliability or applicability.
NEW QUESTION # 546
A user is attempting to transfer large video files from their computer to an external hard drive but finds the transfer speed to be slower than expected. The computer and external hard drive both support USB 3.0.
Which of the following might be the reason for the slow transfer speeds?
Answer: D
Explanation:
Correct Answer. A. The USB cable used is only USB 2.0 compliant Using a USB 2.0 cable in a setup that supports USB 3.0 can significantly limit the transfer speed because USB 2.0 cables are designed for a maximum transfer rate of 480 Mbps, much lower than USB 3.0's 5 Gbps capability.
Option B is incorrect because dirty or damaged USB ports might prevent the device from being recognized at all but wouldn't specifically slow down transfer rates if the connection is still being made.
Option C is incorrect because while FAT32 has file size limitations, it does not inherently slow down transfer speeds, provided the individual files are within the allowable size limits.
Option D is incorrect because running a computer on battery power can affect performance but does not specifically affect USB transfer speeds.
NEW QUESTION # 547
A user complains that their mobile device charges very slowly when connected to their computer via a USB cable.
What is the most likely explanation for this issue that the IT support technician should provide?
Answer: A
Explanation:
Correct Answer. A. The computer's USB port is USB 1.0, providing lower power output If a mobile device charges slowly when connected to a computer, the most likely cause is that the computer's USB port is an older version, such as USB 1.0, which provides less power compared to newer versions like USB 2.0 or 3.0. This lower power output results in slower charging.
Option B is incorrect because while software updates can affect charging efficiency, they are less likely to be the cause of slow charging when the charging source is identified as a potential issue.
Option C is incorrect because the thickness of the USB cable does not typically affect charging speed unless it is of poor quality or damaged.
Option D is incorrect because the plating of the USB cable connectors (like silver) does not impact the charging speed; it's more about the cable and port specifications.
NEW QUESTION # 548
A technician is troubleshooting a PC where the USB ports are not recognizing any devices.
Which Device Manager status message would likely indicate the source of the issue?
Answer: B
Explanation:
Correct Answer. B. "Windows cannot load the device driver for this hardware." This status message indicates that there is a problem with the device driver that could be causing the USB ports not to recognize connected devices. It suggests that the driver may be corrupted or incompatible and needs updating or reinstalling.
Option A is incorrect because it indicates that the device is functioning correctly, which does not align with the symptoms described.
Option C is incorrect because it suggests the device has been manually disabled, which is unlikely without user intervention.
Option D is incorrect because it would typically prompt an immediate action to install drivers, and the technician would likely have already checked this.
NEW QUESTION # 549
A support technician notices that during peak times, the help desk experiences a backlog of tickets, causing delays in response times.
Which queue management technique could best help to alleviate this situation?
Answer: B
Explanation:
Correct Answer. C. Deploying additional staff during peak times Deploying additional staff during peak times is an effective queue management strategy to handle increased ticket volume and prevent backlogs. This approach allows the help desk to maintain efficient service levels during high-demand periods by matching staffing levels to ticket inflows.
Option A is incorrect because round-robin assignment distributes tickets evenly but doesn't address the increased volume of tickets during peak times.
Option B is incorrect because a first-come, first-served policy might still lead to backlogs if the volume exceeds processing capacity.
Option D is incorrect because increasing the time each technician spends on a ticket could actually worsen the backlog if not enough technicians are available.
NEW QUESTION # 550
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